It has been said that, "You don't get what you deserve, you get what you negotiate" and licensing NetSuite is no exception!
As a leading 5-Star NetSuite Solution Provider its not uncommon to get asked the following NetSuite pricing related questions...
- How can I determine how much NetSuite costs?
- Where can I find the NetSuite price list, do they publish this somewhere?
- What is the NetSuite pricing and licensing model?
- How much does NetSuite E-commerce cost?
*Bookmark this page and use the links below to jump around as you continue to explore NetSuite pricing & licensing information. NetSuite does not allow partners to publish detailed NetSuite pricing information. To get the highly detailed NetSuite pricing info you must click on the blue calculator or interact with our NetSuite Pricing Bot (bottom right) to configure your NetSuite price!
Table of Contents
- NetSuite Pricing : Suite Options
- NetSuite Pricing : NetSuite Modules
- NetSuite Pricing : SuiteCommerce Pricing
- NetSuite Pricing : OpenAir Pricing
- NetSuite Pricing : NetSuite SRP Pricing
- NetSuite Pricing : NetSuite Pricing for Small Business
- NetSuite Pricing : User Licenses
- NetSuite Pricing : Support
- NetSuite Pricing : NetSuite Financing
- Additional NetSuite Related Cost & Considerations
- NetSuite Pricing : FAQ
Chapter 1: NetSuite Pricing - The Suite
NetSuite begins with the concept of a Suite. The Suite comes in three sizes: Small, Medium and Large. Also know as Limited Edition, Mid-Market Edition and Enterprise Edition. Each edition is based on the number of required user licenses and/or the total number of employees within your organization. Each of the NetSuite license types are identical in terms of the underlying technology and code base. As your company grows and scales you simply adjust your NetSuite subscription size to meet your needs. The transition is seamless! With NetSuite there is no need to worry about a system migration once you've outgrown your edition.
Take a look at the NetSuite license types below:
- NetSuite Limited Edition: Limited Edition is essentially NetSuite pricing for small business. Its ideal for companies with less than 10 named users & only 1 legal entity.
- NetSuite Mid-Market Edition: The right fit for companies that require more than 10 named users and/or 2+ legal entities.
- NetSuite Enterprise Edition: The right solution for companies with 1,000+ named users
Each of the NetSuite license types include the following features:NetSuite CRM
- Marketing Automation
- Sales Force Automation / Opportunity Management (SFA)
- Case Management / Customer Service Management
- Partner Relationship Management
- General Ledger
- Accounts Receivable
- Accounts Payable
- Credit Cards, ACH, EFT
- Bank Management
- Multi-Currency & Multi-Language
- Item & Inventory Management
- Project Management (Limited Capability)
- Order Management
- Employee Center (Time & Expense Management)
|PRO TIP: Companies seeking a Financial Management solution are not required to license NetSuite CRM that comes with the Suite. You can license stand alone financial management.|
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Chapter 2 : NetSuite Modules Pricing
Many companies have needs beyond the standard NetSuite CRM and ERP features. For this reason NetSuite offers several add-on modules you can license based upon your particular business needs.
NetSuite modules can be licensed à la carte and are commonly bundled together in the form of an "Industry Suite". The industry suites are a pre-packaged set of modules commonly used for specific industries. The cost of the NetSuite add-on modules varies depending upon functionality.
NetSuite modules can be licensed at any time during the length a NetSuite subscription term. The exception being NetSuite OneWorld. If a business has multiple legal entities that require separate financials, inter-company transactions management and financial consolidations licensing NetSuite OneWorld from the start otherwise you could face a you will need to license NetSuite OneWorld from the start will avoid a hefty service engagement to migrate a single instance account to a OneWorld instance.
One of the great things about NetSuite is that its open architecture and modular license approach allows companies to add and remove modules as the business demands it. Modules can be added easily at any time during the license contract term. It's important to note modules can only be removed during the contract renewal period.
Click on any NetSuite add on modules below to learn more and review its associated datasheet.
Financial Management Modules
- Fixed Assets
- Advanced Financials
- Advanced Revenue Management
- Multibook Accounting
- Oracle Planning and Budgeting Cloud Service (PBCS)
Inventory & Manufacturing Management Modules
- Advanced Inventory
- Advanced Procurement
- Warehouse Management (WMS)
- Work Orders & Assemblies
- Manufacturing WIP & Routing
- Advanced Manufacturing
- Demand Planning
NetSuite Services Resource Planning (SRP) Modules
Ecommerce & Retail (OmniChannel) Management Modules
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Chapter 3 : NetSuite E-commerce Pricing
When it comes to Netsuite E-commerce cost, NetSuite offers three natively integrated solutions. NetSuite E-commerce products are almost always used in conjunction with NetSuite ERP and not deployed as a stand alone solution like Shopify, Magento, etc. Here's a quick overview of the solutions:
1. Site Builder Pricing
The oldest, most widely deployed NetSuite E-commerce product is referred to as SuiteCommerce Site Builder. Site Builder has been around for over 10 years and is rarely sold or implemented today. SiteBuilder was developed before the rise of mobile devices and is not natively responsive or SEO friendly, like most modern E-commerce sites today. Site Builder is technically available for license but not recommended.
2. SuiteCommerce Standard Pricing
The technology developed to replace Site Builder, SuiteCommerce Standard, is a templated SaaS based E-commerce solution that is natively integrated with NetSuite ERP & CRM. With SuiteCommerce Standard, customers are offered a Shopify like experience however it's intentionally limited when it comes to specific features and customizations. In return, this simplified solutions offers a productized E-commerce offering, providing seamless updates much like you are accustomed to with NetSuite CRM and ERP. SuiteCommerce Standard is (click-to-calculate) per month.
3. SuiteCommerce Advanced Pricing
SuiteCommerce Advanced, developed in 2013, is an enterprise grade E-commerce platform designed to enable customers to sell via multiple channels, brands, languages, currencies with a single platform. With SuiteCommerce Advanced the sky is the limit in terms of customization ability and is designed with SEO in mind. SuiteCommerce Advanced is (click-to-calculate) per month.
|PRO TIP: Not all NetSuite Solution Providers can provide SuiteCommerce services but may sell SuiteCommerce licenses. If you decide to deploy a SuiteCommerce solution be sure to engage with a partner that has extensive SuiteCommerce experience to share about the pros and cons with a particular solution.|
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Chapter 4 : NetSuite OpenAir Pricing
OpenAir is NetSuite's cloud-based Professional Service Automation (PSA) offering that has been part of NetSuite's product portfolio since 2008 through acquisition. OpenAir provides project accounting, project and resource management along with time and expense management capabilities. While it seamlessly integrates with NetSuite, OpenAir also has prebuilt connectors for SAP, Oracle, Salesforce and Microsoft Project.
NetSuite OpenAir pricing starts at (click-to-calculate)/month for the module and user licenses range between (click-to-calculate) per user pending user type. Since the OpenAir offering is highly customizable from a licensing perspective its best to talk with a OpenAir licensing specialist to determine what your requirements are to get to a realistic picture of what your OpenAir price estimate might be.
To learn more about NetSuite OpenAir's product offering take a look at this TEC Certification Report.
Chapter 5 : NetSuite SRP Pricing
Like NetSuite OpenAir, NetSuite SRP is cloud-based Project Management Software. The main distinctions between OpenAir and NetSuite SRP are the following.
NetSuite Service Resource Planning (SRP) offering consist of the following three modules:
- Project Management
- Resource Allocation
- Job Costing
All three modules are independently licensed however when combined they are collectively referred to as NetSuite SRP. NetSuite SRP is 100% native NetSuite built on the NetSuite SuiteCloud platform. Whereas, NetSuite OpenAir was part of an acquisition therefore it does have a different look and feel compare to NetSuite SRP and will require a connector to integrate with NetSuite.
NetSuite OpenAir is tailored to larger professional services organizations and can connect with any ERP system, whereas NetSuite SRP is geared towards companies with less robust professional service automation needs and desire to run the entire business off a single platform. It all comes back to "best of breed" strategy vs entire "suite play". Its totally up to you!
NetSuite SRP pricing starts at (click-to-calculate) / month for each of the three modules and user licenses are (click-to-calculate) per user pending user type.
Chapter 6 : NetSuite Pricing for Small Business
Many years ago NetSuite used to have a package known as "Oracle Small Business Suite" by NetSuite. It was truly positioned for the lower end of the SMB spectrum.
Over the years NetSuite's maturity and breadth of product offering propelled them further upmarket into larger organization, even into the enterprise space. This caused some smaller companies to be priced out of market for a NetSuite solution.
In more recent years this has changed again due to the Oracle acquisition. Oracle has made it clear that NetSuite is geared towards companies with revenues below the $200M threshold and Oracle Cloud ERP products are aimed at the enterprise space.
So while NetSuite does not have a package called "NetSuite for Small Business" they definitely have packaging options geared towards the lower end of the SMB spectrum once again. A company outgrowing QuickBooks, Xero, etc. can get started with NetSuite for less than one-thousand dollars (click-to-calculate) per month.
Chapter 7 : NetSuite Pricing - User Licenses
NetSuite takes a named user approach when it comes to licensing end users of the application. A NetSuite user license is $99 per user and will remain so forever, according to former CEO Zach Nelson. A user license is required for persons in user roles such as a Controller, Sales Manager, Director of Operations, Customer Service Representative, etc. Essentially anyone transacting in the system on a routine basis would require a full end user license.
Additionally, there are other user licenses for those who perform limited tasks or functions within NetSuite such as time entry against a project, enter/view/track accrued PTO or enter/view/track expense reports or those who initiate a purchase requisition. These are referred to as "Self-Service Users" and sold five for the price of one user license.
Finally, there are options for users requiring read-only access to NetSuite data. First, NetSuite data can be exported into Excel or other 3rd party applications via ODBC (SuiteAnalytics Connect) or reports can be scheduled and distributed to non-licensed users via native NetSuite reporting functionality. These reports can be exported into Excel, CSV, PDF or Word.
PRO TIP: Typically, only need a few user licenses are necessary to get started with a NetSuite implementation. It may be most efficient to license users only as they are needed instead of buying them all in advance.
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Chapter 8 : NetSuite Support Pricing
NetSuite technical support is included with your NetSuite license subscription! Customers requiring 24/7 access to NetSuite Support will want to upgrade to NetSuite Premium Support. NetSuite Premium Support cost is 10% of the annual contract value.For example, if a company’s NetSuite annual contract value is $25,000 per year, NetSuite Premium Support would come at an additional $2,500 per year.
A common alternative to subscribing to NetSuite Premium Support is to leverage your NetSuite Solution Provider for on-going support needs. They will have the most context around your instance, customizations, integration and your business.
Chapter 9 : Finance Your NetSuite Purchase
NetSuite Solution Providers like Cumula 3 Group are able to provide a variety of financing options. Whether you're looking to defer payments for a period of time or lock in a predictable monthly payment option, there's a good chance we/our financial partners can accommodate your unique needs.
Depending upon your organizations credit history there's also the ability to not only finance your NetSuite license purchase but also finance your professional service fees too. That's right, both NetSuite licensing and professional services bundled together in a single monthly payment!
Curious to see what you're financing options are? What your monthly payment might look like? Calculate it now with our online pricing calculator!
Chapter 10 : Additional NetSuite Cost & Considerations
A fairly new offering in the world of NetSuite is SuiteSuccess. SuiteSuccess is both a NetSuite implementation methodology as well as a productized offering. NetSuite SuiteSuccess accounts come pre-loaded with reports, KPIs and dashboards tailored for a specific industry. The goal with a SuiteSuccess implementation is to take a company live with NetSuite within 100 days. Your NetSuite Solution Provider can help you determine whether or not you are a good fit for the SuiteSuccess license and implementation methodology. Generally speaking, clients that have integration needs, require 3rd party offerings or require customizations (for the initial go-live) are not ideally suited for SuiteSuccess given the limited runway for scope. SuiteSuccess is great for companies with a really limited go-live window and a limited scope.
Software Subscription Length
Like other SaaS applications, NetSuite is completely subscription based. The subscription can be as short as 12 months or much longer; many companies find 5 years to be ideal. A longer subscription term tends to make sense for companies that desire price predictability for their future software spend. For prospective NetSuite customers concerned about future price increases, working with an experienced NetSuite Solution Provider will show you ways to keep your subscription cost predictable and stable, well beyond your initial term.
|PRO TIP: For maximum price predictability we suggest a 5 year contract term with a corresponding period of time that puts limits on price increases at the time of your contract renewal.|
NetSuite offers the option for customers to license a Sandbox account for an additional fee. This is based upon a percentage of Annual Contract Value and is available in 12 month increments. A Sandbox account is an identical copy of your production environment and is ideal for clients or consultants who wish to develop customizations (SuiteScript & SuiteFlow) in an environment that will not impact day-to-day operations. For new NetSuite customers that plan to deploy NetSuite in a single phase with no customizations or integrations a Sandbox probably does not make sense.
Dedicated Service Tiers
NetSuite is always deployed in in the cloud and maintained by NetSuite in a multitenant environment. Some larger companies do require greater control and scalability which may make them an ideal fit for NetSuite's premium service tiers. NetSuite offers three different service tiers (Tier 3, Tier 2, Tier 1 and Tier 1+/0). These tiers offers customers their own dedicated database storage instance as well as greater flexibility of NetSuite update release dates. In conjunction with data center premium tiers NetSuite also offers SuiteCloud Plus licensing for high-traffic customers or customers with high transaction volumes. SuiteCloud Plus increases the number of queues available for scheduled scripts, queues and threads available for CSV import jobs and concurrent threads for web services. A NetSuite Solution Provider can offer strategic guidance around these options in greater detail and will determine if it’s truly necessary.
Billing & Terms
Typically, NetSuite subscriptions are billed annually with due upon receipt terms. There may be situations where funding the full subscription in advance makes sense whether taking advantage of concessions or in the event of a lease. Like most things, the subscription terms and billing arrangements are open for negotiation. For customers looking to preserve cash, Oracle Financing and other leasing companies can package NetSuite licenses and professional services into a predictable monthly payment. This has proven to be a great option for fast growth, bootstrapped clients needing to graduate from a QuickBooks type solution without a significant cash investment on the front end.
|PRO TIP: Timing is everything when negotiating a new software contract. There are specific times during the year where a software purchase is more advantageous. A NetSuite Solution Provider can help you navigate the ins and outs of timing to get you the most attractive software subscription.|
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Chapter 11: NetSuite Pricing FAQ
The section below is a collection of common asked questions around NetSuite licensing and pricing.
Q: Do you or NetSuite have a NetSuite Pricing Matrix with all the available options and associated cost?
A: Well, yes and no. As a NetSuite Solution Provider we have access to a licensing matrix & price list but these are not for general public consumption. Plus, there's so many options with NetSuite licensing it would most likely overwhelm a potential buyer and create more questions than answers.
Q: Is NetSuite more expensive since the Oracle acquisition? If so, what's changed?
A: NetSuite pricing in 2018 versus NetSuite pricing 2017 and prior years is generally the same. If anything, certain customers have seen a reduction in cost in specific areas. See the table below for the major changes to NetSuite pricing 2018.
Net, net most customers have realized more value with their NetSuite investment since the Oracle acquisition!
|What's New for 2018||NetSuite Pricing 2018||NetSuite Pricing 2017|
Unlimited subsidies per country with NetSuite OneWorld. More Value!
|Companies with more than 3 subsidiaries required a license for each additional subsidiary.|
NetSuite technical support now included with all NetSuite licenses. Optional 24x7 support is available to license. More Value!
|All NetSuite technical support levels required an additional support agreement.|
NetSuite Sandbox accounts are now 10% of your annual license contract (list price). More Value!
|NetSuite Sandbox accounts were 10% or 20% of your annual license contract pending duration.|
Q: Does NetSuite offer special pricing for small business & startups?
A: Yes, NetSuite pricing for small business is referred to as "NetSuite Limited Edition". NetSuite pricing for small business starts at (click-to-calculate) / month.
Q: Can I license just NetSuite ERP (Financial Management) and forego NetSuite CRM?
A: Yes, NetSuite ERP pricing starts at (click-to-calculate) / month.
Q: Can I license just NetSuite CRM and forego NetSuite ERP?
A: Yes, NetSuite CRM pricing starts at (click-to-calculate) / month.
Q: Whats the difference between regular NetSuite and NetSuite OneWorld pricing?A: NetSuite OneWorld is necessary for companies that plan to run multiple legal entities in NetSuite. To access the OneWorld features you are required to license the OneWorld module. OneWorld licensing can be a little tricky its best to discuss your options with a Solution Provider.
Q: How much does NetSuite cost per user?
A: A NetSuite full user license is (click-to-calculate) / month / user. However you'd need to add up the entire cost of the suite, your advanced modules and user licenses and divide the total by the number of users in your environment to come up with this figure.
Making the Leap
Licensing NetSuite ERP software is no small decision for most SMBs. If you’re still debating whether NetSuite is right for you I'd highly encourage you to talk with a reputable 5-Star NetSuite Solution Provider like Cumula 3 Group, prior to engaging directly with NetSuite to understand all your options. Knowing the playing field is key in any industry and mistakes can be costly and inefficient!
NetSuite Solution Providers, like Cumula 3 Group, can assist with your NetSuite ERP evaluation and will work with you and Oracle to ensure you negotiate an amazing NetSuite license contract that meets your needs and your budget.
You don't have to go it alone, let the NetSuite licensing experts help you get the most value possible from your NetSuite investment!
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