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NetSuite vs. Epicor: Which is best?

Apr 24, 2019 7:02:02 PM

Choosing the right ERP software is a bit like shopping for the right shoe: there isn’t really a “single best choice”, but some options are guaranteed to fit your needs better than others.

In this article, we've created a head-to-head comparison between Oracle NetSuite vs Epicor, two immensely popular ERP solutions, both with significant pedigree and history. The former is a do-it-all cloud-based solution, and the latter is an extremely specialized platform that performs well in specific industries and deployment modes.

Hopefully, by the end of this article, you will be able to get a clear picture of which ERP solution meets your company’s needs.

A brief history

NetSuite

NetSuite, was founded in 1998 by Evan Goldberg. The company started out as a web-hosted accounting management software, but quickly evolved into an end-to-end cloud-based solution for ERP, financial planning, and omnichannel commerce.


In 2016, NetSuite was acquired by Oracle for an estimated $9.3 billion. Today, the company serves over 16,000 customers in more than 200 countries and territories, and is widely considered a pioneer in the cloud-based software space.

Epicor

Epicor was founded in 1972 as Triad Systems Corporation. It began as a financial accounting product for multi-user LAN-based environments but later specialized in manufacturing solutions and operations, following a merger with DataWorks. The company renamed to Epicor Software Solution in 1999.


Currently owned by PE firm KKR, for the purchase price of 3.3 billion in 2016, the company has 20,000 customers in 150 countries, and over 15 different products for retail, manufacturing, production, and several others.

NetSuite vs Epicor - Head-to-Head Comparison:

 

NetSuite

Epicor

Overview

NetSuite provides cloud-based CRM, PSA, ERP and e-commerce solutions to small and medium businesses and mid-market companies.

Epicor is a global ERP provider that specializes in manufacturing and distribution for both small- and medium-sized businesses, and large enterprises.

Years in Business

20

47

Customers

~16,000

~20,000

Target Industries

  • Retail & Ecommerce
  • Advertising, Media & Publishing
  • Nonprofits & Social Venture
  • Professional Services
  • Software and SaaS
  • Manufacturing
  • Wholesale Distribution
  • Aerospace & Defense
  • Automotive
  • Electronics
  • Food
  • Mills & Metals
  • Medical Devices
  • Manufacturing

NetSuite vs Epicor - Features & Functions:


   NetSuite  Epicor
Financial Management
  • Accounts Payable
  • Accounts Receivable
  • General Ledger
  • Multi-Currency
  • Fixed Assets
  • Multi-Company & Consolidation
  • Revenue Recognition
  • Subscription Billing
  • Forecasting & Budgeting
  • Financial Planning & Analysis
 
  • Accounts Payable
  • Accounts Receivable
  • Electronic Funds Transfer
  • Bank Reconciliation
  • Tax Management
  • Payroll
  • Collections
  • Credit Management
Supply Chain
Management
 
  • Order Management
  • Production Management
  • Inventory Management
  • Procurement
  • Warehouse & Fulfillment
  • Demand Planning
  • WIP & Routing
  • Work Orders & Assemblies
  • Shop Floor Control
  • BOM Maintenance
 
  • Purchase Management
  • Sourcing & Procurement
  • Inventory Management
  • Advanced Material Management
  • Warehouse & Fulfillment
  • Supplier Management
  • Shipping & Receiving
  • Demand Management
  • Supplier Connect
Human Capital
Management
 
  • Human Resources Management
  • Employee Onboarding
  • Vacation Scheduling
  • Employee Directories
  • Payroll
 
  • Talent Management
  • Employee Self-Service
  • Time Sheets
  • Absence Management
  • Total Compensation Management
  • Law Firm Package
 E-Commerce and Retail  
  • Point of Sale
  • Mobile Point of Sale
  • E-commerce
  • Order & Inventory Management
  • Product Content Management
  • Marketing Automation
 
  • Point of Sale
  • Mobile Point of Sale
  • Payment Processing
  • Total Management
  • B2B e-Commerce
  • Dealer Network Portal
Professional Service Automation  
  • Project Management
  • Resource Management
  • Timesheet Management
  • Expense Management
 
  • IT Service Management
  • Service Management
  • Field Service Automation

 

NetSuite vs Epicor - Customer Support:

 

NetSuite

Epicor

Tech Support

24/7 toll-free worldwide phone support available

24/7 toll-free worldwide phone support available

End-User Training

Live and/or online training available by NetSuite training department and by partners

Live and/or online training available by Epicor training department and by partners

Online Support

NetSuite has extensive knowledge base (SuiteAnswers) available to all users as well as online user group

Self-paced, instructor-led, and virtual education (Epicor University) is available to all Epicor users around the world.

User Groups

Multiple local user groups across the United States

Multiple local user groups across the United States


NetSuite vs Epicor - Functional Comparison:

Deployment Options

If you’re looking to deploy an on-premise ERP solution, Epicor is the winner by default. Epicor is still, by and large, an on-premise player, having only ventured into cloud fairly recently. As of this writing, the software is still working through some issues concerning cloud performance and delivery, likely a result of deploying multiple hosting partners and code sets. 

NetSuite, on the other hand, is built exclusively in the cloud using a single code base. This allows for smoother integration and better reliability, but sacrifices the flexibility to implement solutions on-premise.

If you are looking for a cloud-based ERP solution Epicor should not be on your radar.  

Other Notable Differences

Epicor performs strongly in supply chain management, particularly for production management, inventory management, and warehouse and fulfillment. Moreover, Epicor has products tailored for specific industries such as automotive and electronics manufacturing. NetSuite can mimic some of Epicor’s capabilities, but may require additional modules and/or partner applications.

Outside of supply chain management and manufacturing, however, NetSuite outperforms Epicor significantly, especially when it comes to Marketing Automation and CRM capabilities. NetSuite can provide deep insights and analytics throughout the customer journey. On top of that, NetSuite offers a broad ecosystem of partners that contribute to the functionality of the platform.  Epicor does not offer a partner ecosystem like NetSuite's SDN partners.

Final Point... 

One of NetSuite’s clearest advantages over Epicor is singular focus. That is, NetSuite dedicates all its resources towards the development of a single, cohesive platform that uses a unified code set, whereas Epicor has to juggle seventy-one different products built on different code sets.

In closing

The NetSuite vs Epicor choice really depends on what you need out of your ERP solution. For companies with deep supply chain and manufacturing needs, Epicor could be the ideal solution, yet, in most instances, NetSuite provides a broader suite of applications aimed at manufacturers looking for a fully integrated suite of applications to run their business in the cloud.

Eric Smith
Written by Eric Smith

Eric is a tech blogger & digital marketer with a background in helping companies evaluate and purchase NetSuite software and services.

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